A complete guide about how to contact a seller on Amazon

When you start selling on Amazon, you join a retail destination home to a diverse range of sellers, from Fortune 500 companies to artisan merchants selling handcrafted goods. They’re all selling here for the same reason: to reach the hundreds of millions of people who purchase on Amazon. 

Since joining Amazon in 1999, third-party vendors have grown to account for 58 percent of all Amazon sales. You should know how to contact a seller on amazon. Amazon third-party sales are increasing at a rate of 52 percent every year compared to 25 percent for first-party sales by Amazon.

Before placing an order, get in touch with the seller:

• Select the seller’s name from the product detail page.
• Select Ask a question on the next page. Occasionally, different merchants will offer the same goods. In such circumstances, go to the product listing page and select New and Used to get a list of available sellers. Then, on the seller’s profile page, pick Ask a question and then select the seller’s rating you wish to contact.
• Fill up the contact form or select the necessary choices in the Seller Messaging Assistant chat. The Buyer-Seller Messaging Service will deliver your message to the seller. They’ll email you back within two business days.

After making an order with the merchant, contact them as follows:

• Go to the Orders tab.
• In the list, look for your order.
• Select an issue with the order.
• Choose a topic from the drop-down menu.
• Select the option to contact the seller.

Key points

• Allow two days for a response from the vendor. Most of the time, you’ll get an answer sooner. Our A-to-Z Guarantee covers the majority of orders placed with merchants. If you haven’t heard from the seller within two days, check out the A-to-Z Guarantee to determine if you qualify.
• If the seller’s listing is eligible for Amazon Prime or if the seller participates in Customer Service by Amazon, our customer service will resolve any difficulties.
• See Amazon Logistics Deliveries if your tracking number begins with “TBA” if your order is dispatched with “AMZL US.”

How can you sign up?

Amazon offers two selling plans (individual and professional, but think of them as standard and premium) that give you the freedom to sell one item or thousands. Decide which plan is the best fit for your company before starting the registration process.

Individual sellers pay $0.99 per sale, while Professional sellers pay $39.99 each month, regardless of how many things they sell. The Professional package makes a lot of sense if you sell more than 40 things per month. Whatever strategy you choose, don’t worry if you make a mistake; you can alter your mind at any time.

Final thoughts

Amazon can assist brands of all sizes and types in developing, growing, and protecting their businesses. Good content allows companies to use rich text and graphics on the Amazon detail page to highlight their brand story and product attributes, increasing traffic and sales. Stores is a free, self-service, branded Amazon location where advertisers may curate content that inspires, educates, and helps shoppers find their brand’s product offerings.